Choose a scanning method
Both scanning methods read the same StageCircuit QR code and validate it against the same event records.
- Device camera: works well on a phone, tablet, or computer with a camera and needs no additional hardware.
- Dedicated QR scanner: provides faster, repeatable scanning at busy entrances and works best when it sends scans as keyboard input.
Dedicated scanner requirements
- A 2D scanner that can read QR codes. A 1D-only barcode scanner will not work.
- USB, Bluetooth, or an enterprise handheld that can enter the scanned value into a web page.
- Keyboard or HID mode, sometimes called keyboard wedge mode.
- An Enter or Tab suffix after each scan. Enter is preferred.
- A supported web browser and a reliable internet connection to StageCircuit.
Configure and test it
- 1Connect or pair the scanner with the device that will run StageCircuit.
- 2Use the scanner manufacturer’s setup guide to enable 2D QR reading, keyboard input, and an Enter suffix.
- 3Sign in to the venue account, open the event, select Scan tickets, and choose Dedicated QR scanner.
- 4Open the reusable test ticket created for the event from the venue’s Tickets page, then scan it. The code should appear and submit without tapping the screen.
- 5Complete this test while the event is still a draft, repeat it at every planned entrance, and keep the browser tab active during check-in.
Using more than one station
Multiple devices can sign in to the same venue account and scan the same event. Each scan is validated by StageCircuit, so a ticket accepted at one entrance should be reported as already used at another.
Every station needs a stable connection. Do not depend on offline scanning when several entrances must share current ticket status.