Open check-in
- 1Sign in with the venue account that published the event.
- 2Open your profile, choose Events, and open the event you are admitting guests to.
- 3Select Scan tickets, then choose Device camera or Dedicated QR scanner.
- 4If a ticket will not scan, use its manual code as a fallback.
Read each result
- Accepted: the ticket is valid for this event and is now checked in.
- Already used: the ticket was previously checked in and should not be admitted again without staff review.
- Invalid or wrong event: confirm that the guest opened the correct ticket and that staff opened the correct event.
Run several entrances
You can keep the same venue account signed in on multiple check-in devices. All stations use the server’s current ticket status, which helps prevent the same ticket from being accepted twice.
- Give every station reliable Wi-Fi or cellular service.
- Have staff verify the event title before scanning begins.
- Keep one device available for manual-code entry and guest troubleshooting.
- Test a scanner and staff workflow before the audience arrives.